Business Administrator Customer Support

Would you like to start your career with a large multinational where our solutions are a key part of most industries (electronics, medical research, renewable energy, food production, infrastructure, motor vehicle,..) and do you have an affinity for tools and serving customers?
Then this is the job for you! Join us on our journey for a better tomorrow.

We are looking for a enthusiastic individual to join our dedicated team of experts whose mission is to bring efficiency and transparency in our support center with the best customer experience.

This role is responsible for the customer support logistics operations and ensuring that orders are processed in a timely, accurate and cost effective manner.

The core task of this position is receiving, processing, shipping and monitoring service orders for tool maintance, calibration and repair jobs, with the aim of servicing our customers in the best and fastest way.

A good internal and customer relationship and fast response time is essential for this. In doing so, you will work closely with the Central-European teams to offer the best option to the customer.

This position offers a variety in the work, giving you opportunities to develop in logistics, customer support and technical knowledge.

You will be responsible for the entire logistics process for sales and service support. In addition, you are the first point of contact for the central workshop, calibration labs and peers for shipment statusses and order related queries.

You identify the required service based on incoming orders, register and process them yourself, monitor delivery times and keep customers informed about the order status.

You will also manage and monitor transport disputes. Occasionally, you will also support your direct colleagues within the customer support department.

• For this position, we are looking for a motivated candidate. Ideally, with professional experience in a comparable position.
• You are enthusiastic about industrial tools and enjoy providing customers the best service.
• You can work independently in a team, are self-responsible and have a structured way of working.
• You are aware of quality and costs and the related impact when taking actions.
• You have very good communication and organizational skills, a hands-on mentality, a good command of the English and Dutch languages.
• SAP and technical knowledge is an advantage.

• A long-term cooperation based on a permament part-time employment contract.
• International career opportunities with a growing and innovative global leader.
• Room for professional and personal development with the internal academy.
• Yearly bonus based on variable compensation performance.
• A friendly and informal department where you challenge each other to achieve targets.
• Other advantages like meal- & ecovouchers, group- /health insurance, holiday between Christmas and New Year, etc.

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