Insurance Claims Operator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Looking forward to a new challenge? Join our Insurance department as an Insurance Claims Operator!

Why ALD Automotive | LeasePlan?

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Why Ayvens?

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 44 countries by 2025.

As an Insurance Claims Operator, you will be part of our Insurance department working closely with our partners and clients. You will be responsible for a large variety of tasks:

• You will analyze and handle damage declarations together with your colleagues (average of 15 declarations a day).
• You will be responsible for every file from A to Z and ensure the necessary change/adjustment to every case.
• As an experienced Claims Handler, you will determine the responsibility and transfer the case to the insurer in charge.
• You will control that every administrative step has been taken accurately.
• You will coordinate various phonecall and email contacts with your client and keep them informed at every step.
• You will be in close contact with internal and external experts, brokers, insurers, fleet managers and any others suppliers.

• You have a Bachelor in Insurance, Finance, Law or any related topic.
• You have a professional experience in the same function for at least 2 years at a Leasing, Insurer or a Broker in B2C or B2B.
• You are fluent in French and/or Dutch and proficient in English.
• Your analytical skills and logical reasoning are your key assets.
• Autonomous, you can work easily with strict deadlines and define priorities.

With ALD Automotive and LeasePlan coming together, we set out to become the leading global sustainable mobility player. We're turning mobility into more than a destination: we're making it a great experience. That's why we need people who make the difference.

We are giving it the best to support our colleagues realizing their full potential with lots of trainings, providing firm talent development plans and offering fair compensation and benefits.

We welcome fresh ideas, innovation and feedback. We want you to grow with us! All of this while encouraging a healthy work/life balance, among other things, through flexible hours and the possibility of homeworking several days a week.

So, are you ready to join us on this exciting journey? Buckle up, this could be the (work)ride of a lifetime.

SOLLICITEREN