Official Distributor for Volvo Group (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta), SMT Africa offers a wide range of products in more than twenty countries of North, West & Central Africa.
We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. Our team of mechanical and aftersales experts built, through the last 10 years, a service level quality that we are all proud of.
In order to strenghten our multiservices Aftersales department with additonal product knowledge, we are currently looking for a "Technical Product Specialist - Penta" for our office in Brussels.
- Support our aftersales teams in Africa, according to SMT Africa and OEM standards ;
- Support Parts, Sales and Warranty departments at HQ in Brussels ;
- Opportunity to deliver trainings if you feel comfortable.
Support Aftersales teams
- Provide support facing technical issues and escalate technical support requests to Volvo ;
- Provide support for diagnostics (Replace, repair, update, manage accounts…) ;
- Provide expertise locally on site to key customer as senior technician.
Support Parts, Sales and Warranty services at the HQ
- Support Sales by providing any technical information. (including tooling, spare parts, services, technical issues and retrofit options) ;
- Support Parts by identifying p/n when technical knowledge is requested ;
- Provide support in warranty and campaign related questions.
Train Aftersales teams
- Give input to identify needs for technical directors and technicians according to their capability ;
- Being constantly trained and updated on our dedicated product ;
- Train our team on site (Brussels & abroad).
- Strong mechanical experience and background ;
- Experience in Aftersales on Machines and/or Trucks ;
- 10 years of experience in technical environments ;
- Good knowledge of the Construction Equipment or Automotive sector is a must ;
- Knowledge and experience of working in Africa and/or remote sites is a plus ;
- You have excellent organization skills supported by a good technical/product knowledge ;
- You are able to work as part of a team or independently ;
- Good computer proficiency in Excel as well as Microsoft office ;
- Language knowlegde (by order of importance): French / English ;
- Ability to work with different cultures and travel in different environments ;
- You're a pocketknife with mechanical expertise.
- A salary in line with your experience and achievement as well as extra-legal benefits (group insurance, hospitalization insurance, luncheon vouchers, representation allowances, …) ;
- A real opportunity to enhance your experience and develop your skills ;
- A function with an international influence that combines autonomy and initiative ;
- A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.
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