DKV is part of the international Munich Re Group, one of the world's largest reinsurers. Working at DKV means working for the Belgian market leader in private health insurance.

It also means pursuing values such as customer and result orientation, integrity and involvement (organisational commitment). We build an open and inclusive corporate culture based on trust, teamwork, transformational leadership and sense of initiative.

Together, we put these values into practice every day to further strengthen the trust of our two million policyholders.

Your role

As Claims Handler, you are part of the Claims department. You belong to one of the ⚠ teams responsible for the correct daily management of the claims files. In the Claims department, "Customer Care" is our top priority. We help our customers who need care and in difficult times they can count on our support in the execution of their insurance contract.

• You accurately analyse the submitted documents according to the insurance terms and conditions and you accept or not the claim according to the underwritten plan (Hospi, Smile, Daily, ...).
• You document your decision and inform the insured and/or the intermediary in an efficient, customer-friendly, and correct way.
• You follow up files for which additional info is required.
• You guide the insured during the course of the file, you look for solutions to his/her problem and you motivate the decision.
• You actively participate in the definition of daily priorities in line with the objectives and you implement them. You make proposals to optimise systems and processes.

Your profile

• You have a bachelor's degree in insurance or equivalent.
• Experience within an operational department in the banking or insurance sector is an asset but not a must.
• You have strong language skills Dutch & French.
• You communicate fluently, both orally and in writing, you ask the right questions, you listen and you take your own decisions, whether or not in consultation with the experts within the department.
• You work independently but are also a team player. You are open to feedback and spontaneously help your colleagues by making your knowledge available.
• You are positive and constructive, you embrace change.
• You master the MS Office package.
• You embody DKV's corporate competencies: customer orientation, result orientation, integrity, and organisational commitment.
  
  

We offer

At DKV we offer you a varied job with growing opportunities (thanks to training, coaching, projects, and internal mobility), and all this in the heart of Brussels (close to the Grand Place and the central station).

Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits:

• year-end premium (⚠th month)
• competitive insurance package (hospitalization insurance, ambulatory insurance, guaranteed income insurance, and pension plan)
• discount on DKV insurance products
• free public transport
• company restaurant
• meal vouchers
• eco cheques
• gift voucher
• collective company premium (CLA ⚠)
• internet allowance
• homeworking allowance

Moreover, you can also count on an attractive leave scheme (at least ⚠ days), flexible working hours, and the possibility to do homework up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.

We are an equal-opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.